{"id":2752,"date":"2026-08-17T11:35:02","date_gmt":"2026-08-17T05:35:02","guid":{"rendered":"https:\/\/timetics.ai\/docs\/docs\/timetics-ai\/settings\/how-do-i-manage-my-subscription\/"},"modified":"2026-08-17T11:36:11","modified_gmt":"2026-08-17T05:36:11","slug":"how-do-i-manage-my-subscription","status":"publish","type":"docs","link":"https:\/\/timetics.ai\/docs\/how-do-i-manage-my-subscription\/","title":{"rendered":"How Do I Manage My Subscription"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">What is the Subscription Page?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Settings \u2192 Subscription<\/strong> shows the plan your workspace is currently using, its price and billing interval, and the available options for upgrading or cancelling your subscription.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Your subscription plan determines which premium features are available across Timetics AI, including Deposit Booking, Analytics, Page Builder, Custom Domain, White Labelling, Workflows, Coupons, Rescheduling, Cancellation, and selected integrations.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why Do You Need the Subscription Page?<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Check your current plan:<\/strong> See which plan your workspace is using, its price, and billing interval.<\/li>\n\n\n\n<li><strong>Understand locked features:<\/strong> Premium features display a lock or upgrade prompt when they are not included in your current plan.<\/li>\n\n\n\n<li><strong>Compare available plans:<\/strong> Review plans and their included features before upgrading.<\/li>\n\n\n\n<li><strong>Upgrade your workspace:<\/strong> Choose a higher plan and complete payment through checkout.<\/li>\n\n\n\n<li><strong>Manage your subscription:<\/strong> Cancel your paid subscription and return the workspace to the free plan when needed.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Step-by-Step Instructions<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Step 1: Open the Subscription Page<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Click the <strong>gear icon<\/strong> in the left rail and select <strong>Subscription<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can also go directly to <code>\/settings\/subscription<\/code>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Subscription menu only appears if your role has the <code>billing.read<\/code> permission. It is hidden entirely for workspaces managed by an agency.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 2: Review Your Current Plan<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The subscription card displays your current workspace and plan information, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Workspace logo and name<\/li>\n\n\n\n<li>Current plan name<\/li>\n\n\n\n<li>Plan status<\/li>\n\n\n\n<li>Billing interval<\/li>\n\n\n\n<li>Plan tagline<\/li>\n\n\n\n<li>Subscription price<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">A green status indicator appears beside the active plan, while the billing interval is displayed as a badge.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 3: Open the Plan Comparison<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Click <strong>Upgrade plan<\/strong> on the Subscription page. You can also click the <strong>gem icon<\/strong> in the left rail to open the same plan comparison from elsewhere in Timetics AI.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The plan comparison includes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A <strong>Monthly \/ Yearly<\/strong> billing toggle<\/li>\n\n\n\n<li>Available plans for the selected billing interval<\/li>\n\n\n\n<li>Plans sorted from the lowest price upward<\/li>\n\n\n\n<li>A recommended plan indicator<\/li>\n\n\n\n<li>A <strong>Features Available<\/strong> comparison table<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Your existing plan is marked <strong>Current Plan<\/strong> with a check icon, and its selection button is disabled.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 4: Choose a Plan<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Click <strong>Get Started<\/strong> on the plan you want to purchase.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You will be taken to the subscription checkout at <code>\/settings\/subscription\/checkout\/{plan}<\/code>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you select a free plan, the button shows <strong>Use Free<\/strong> instead. The workspace switches to that plan without requiring checkout.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 5: Complete Checkout<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Paid plan checkout is handled through an embedded <strong>Paddle<\/strong> checkout.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Enter the required payment information and complete the purchase. After checkout succeeds, your workspace profile refreshes and the features included with the new plan become available.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 6: Cancel Your Subscription<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To cancel a paid subscription, click <strong>Cancel<\/strong> at the bottom of the subscription card.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A confirmation dialog warns that cancelling will remove access to the features associated with your subscription.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Confirming the action moves the workspace back to the free plan.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How Subscription Plans Control Features<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Your plan contains feature permissions that determine which premium capabilities are available throughout Timetics AI.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Feature<\/th><th>Where You See It<\/th><\/tr><\/thead><tbody><tr><td>Deposit<\/td><td>Deposit Booking card on the Pricing tab<\/td><\/tr><tr><td>Recurring<\/td><td>Recurring card on the Pricing tab<\/td><\/tr><tr><td>Coupon Management<\/td><td>Apply Coupon toggle and Coupons settings page<\/td><\/tr><tr><td>Consultation Type<\/td><td>Add Consultation Type option<\/td><\/tr><tr><td>Meeting Limit<\/td><td>Limit card on the Availability tab<\/td><\/tr><tr><td>Booking Timeframe<\/td><td>Booking Timeframe card on the Availability tab<\/td><\/tr><tr><td>Group Booking<\/td><td>Advanced Settings<\/td><\/tr><tr><td>Booking Questions<\/td><td>Advanced Settings<\/td><\/tr><tr><td>Booking Rescheduling<\/td><td>Booking reschedule actions<\/td><\/tr><tr><td>Booking Cancellation<\/td><td>Booking cancellation actions<\/td><\/tr><tr><td>Basic Reporting<\/td><td>Analytics dashboard stat cards<\/td><\/tr><tr><td>Advanced Analytics<\/td><td>Analytics charts and tables<\/td><\/tr><tr><td>Custom Branding<\/td><td>Hide Timetics Branding setting<\/td><\/tr><tr><td>Page Builder<\/td><td>Customize Home Page and Customize Booking Page<\/td><\/tr><tr><td>Custom Domain<\/td><td>Custom Domain settings<\/td><\/tr><tr><td>White Labelling<\/td><td>White Labelling settings<\/td><\/tr><tr><td>Webhooks<\/td><td>Webhooks settings<\/td><\/tr><tr><td>SMTP<\/td><td>SMTP configuration<\/td><\/tr><tr><td>Custom SMS<\/td><td>SMS configuration<\/td><\/tr><tr><td>Stripe, PayPal and bKash<\/td><td>Payment integration cards<\/td><\/tr><tr><td>Zoom and Apple Calendar<\/td><td>Integration cards<\/td><\/tr><tr><td>CRM Integrations<\/td><td>Supported CRM integration cards<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">What Happens When You Cancel or Downgrade?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Subscription plans control <strong>features rather than access to your workspace<\/strong>. Cancelling a paid plan does not lock you out of Timetics AI.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Your existing calendars, bookings and availability remain available. Features that require the paid plan stop being available.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example, a calendar configured for Deposit Booking stops offering deposits when the workspace no longer has access to that feature, and advanced Analytics panels disappear when the required analytics feature is unavailable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Downgrading also does not automatically delete content created with paid features. For example, a page created with the Page Builder can remain published, but you cannot edit it until your workspace is again on a plan that includes Page Builder.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Subscription Permissions<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Permission<\/th><th>What It Allows<\/th><\/tr><\/thead><tbody><tr><td><code>billing.read<\/code><\/td><td>View the Subscription page and plan information<\/td><\/tr><tr><td><code>billing.update<\/code><\/td><td>Change the workspace subscription plan<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">If your role has <code>billing.read<\/code> but not <code>billing.update<\/code>, you can view subscription information, but the plan selection controls are disabled.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How Plan Restrictions Are Enforced<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Feature restrictions are checked in both the interface and the API.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If a feature is not included in your plan, Timetics AI can display a lock or upgrade prompt in the interface. The server also checks the plan before allowing the corresponding action.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This means a restricted feature cannot be enabled simply by bypassing its locked control in the interface.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Agency-Managed Workspaces<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Subscription management works differently for workspaces provisioned by an agency.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Subscription page is hidden for these workspaces because the plan is controlled through the agency agreement rather than purchased directly from the workspace.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Prerequisites<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><code>billing.read<\/code> permission to view the Subscription page<\/li>\n\n\n\n<li><code>billing.update<\/code> permission to change plans<\/li>\n\n\n\n<li>A workspace that is not managed by an agency<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Important Notes<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Cancellation is immediate.<\/strong> Cancelling does not schedule a downgrade for the end of the billing period. The workspace moves back to the free plan when the cancellation is confirmed.<\/li>\n\n\n\n<li><strong>Only Monthly and Yearly plans are currently displayed.<\/strong> A Lifetime option exists in the code but is not currently shown.<\/li>\n\n\n\n<li><strong>The next billing date is not currently displayed.<\/strong> Check your Paddle receipt emails for billing information.<\/li>\n\n\n\n<li><strong>Plan currency is separate from workspace currency.<\/strong> Subscription prices use the currency defined by the plan and are not affected by the currency configured under workspace settings.<\/li>\n\n\n\n<li><strong>Downgrading does not automatically delete existing data.<\/strong> Content created with paid features can remain, although editing or using the corresponding premium functionality may become unavailable.<\/li>\n\n\n\n<li><strong>The gem icon opens the same upgrade dialog.<\/strong> It can be used from elsewhere in the application and is only visible to roles with <code>billing.read<\/code>.<\/li>\n\n\n\n<li><strong>Check important paid features before downgrading.<\/strong> Calendars and content can remain, but premium functionality attached to them may stop working after the plan changes.<\/li>\n<\/ul>\n","protected":false},"featured_media":0,"parent":2636,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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