What is the Subscription Page?
Settings → Subscription shows the plan your workspace is currently using, its price and billing interval, and the available options for upgrading or cancelling your subscription.
Your subscription plan determines which premium features are available across Timetics AI, including Deposit Booking, Analytics, Page Builder, Custom Domain, White Labelling, Workflows, Coupons, Rescheduling, Cancellation, and selected integrations.
Why Do You Need the Subscription Page?
- Check your current plan: See which plan your workspace is using, its price, and billing interval.
- Understand locked features: Premium features display a lock or upgrade prompt when they are not included in your current plan.
- Compare available plans: Review plans and their included features before upgrading.
- Upgrade your workspace: Choose a higher plan and complete payment through checkout.
- Manage your subscription: Cancel your paid subscription and return the workspace to the free plan when needed.
Step-by-Step Instructions
Step 1: Open the Subscription Page
Click the gear icon in the left rail and select Subscription.
You can also go directly to /settings/subscription.
The Subscription menu only appears if your role has the billing.read permission. It is hidden entirely for workspaces managed by an agency.
Step 2: Review Your Current Plan
The subscription card displays your current workspace and plan information, including:
- Workspace logo and name
- Current plan name
- Plan status
- Billing interval
- Plan tagline
- Subscription price
A green status indicator appears beside the active plan, while the billing interval is displayed as a badge.
Step 3: Open the Plan Comparison
Click Upgrade plan on the Subscription page. You can also click the gem icon in the left rail to open the same plan comparison from elsewhere in Timetics AI.
The plan comparison includes:
- A Monthly / Yearly billing toggle
- Available plans for the selected billing interval
- Plans sorted from the lowest price upward
- A recommended plan indicator
- A Features Available comparison table
Your existing plan is marked Current Plan with a check icon, and its selection button is disabled.
Step 4: Choose a Plan
Click Get Started on the plan you want to purchase.
You will be taken to the subscription checkout at /settings/subscription/checkout/{plan}.
If you select a free plan, the button shows Use Free instead. The workspace switches to that plan without requiring checkout.
Step 5: Complete Checkout
Paid plan checkout is handled through an embedded Paddle checkout.
Enter the required payment information and complete the purchase. After checkout succeeds, your workspace profile refreshes and the features included with the new plan become available.
Step 6: Cancel Your Subscription
To cancel a paid subscription, click Cancel at the bottom of the subscription card.
A confirmation dialog warns that cancelling will remove access to the features associated with your subscription.
Confirming the action moves the workspace back to the free plan.
How Subscription Plans Control Features
Your plan contains feature permissions that determine which premium capabilities are available throughout Timetics AI.
| Feature | Where You See It |
|---|---|
| Deposit | Deposit Booking card on the Pricing tab |
| Recurring | Recurring card on the Pricing tab |
| Coupon Management | Apply Coupon toggle and Coupons settings page |
| Consultation Type | Add Consultation Type option |
| Meeting Limit | Limit card on the Availability tab |
| Booking Timeframe | Booking Timeframe card on the Availability tab |
| Group Booking | Advanced Settings |
| Booking Questions | Advanced Settings |
| Booking Rescheduling | Booking reschedule actions |
| Booking Cancellation | Booking cancellation actions |
| Basic Reporting | Analytics dashboard stat cards |
| Advanced Analytics | Analytics charts and tables |
| Custom Branding | Hide Timetics Branding setting |
| Page Builder | Customize Home Page and Customize Booking Page |
| Custom Domain | Custom Domain settings |
| White Labelling | White Labelling settings |
| Webhooks | Webhooks settings |
| SMTP | SMTP configuration |
| Custom SMS | SMS configuration |
| Stripe, PayPal and bKash | Payment integration cards |
| Zoom and Apple Calendar | Integration cards |
| CRM Integrations | Supported CRM integration cards |
What Happens When You Cancel or Downgrade?
Subscription plans control features rather than access to your workspace. Cancelling a paid plan does not lock you out of Timetics AI.
Your existing calendars, bookings and availability remain available. Features that require the paid plan stop being available.
For example, a calendar configured for Deposit Booking stops offering deposits when the workspace no longer has access to that feature, and advanced Analytics panels disappear when the required analytics feature is unavailable.
Downgrading also does not automatically delete content created with paid features. For example, a page created with the Page Builder can remain published, but you cannot edit it until your workspace is again on a plan that includes Page Builder.
Subscription Permissions
| Permission | What It Allows |
|---|---|
billing.read | View the Subscription page and plan information |
billing.update | Change the workspace subscription plan |
If your role has billing.read but not billing.update, you can view subscription information, but the plan selection controls are disabled.
How Plan Restrictions Are Enforced
Feature restrictions are checked in both the interface and the API.
If a feature is not included in your plan, Timetics AI can display a lock or upgrade prompt in the interface. The server also checks the plan before allowing the corresponding action.
This means a restricted feature cannot be enabled simply by bypassing its locked control in the interface.
Agency-Managed Workspaces
Subscription management works differently for workspaces provisioned by an agency.
The Subscription page is hidden for these workspaces because the plan is controlled through the agency agreement rather than purchased directly from the workspace.
Prerequisites
billing.readpermission to view the Subscription pagebilling.updatepermission to change plans- A workspace that is not managed by an agency
Important Notes
- Cancellation is immediate. Cancelling does not schedule a downgrade for the end of the billing period. The workspace moves back to the free plan when the cancellation is confirmed.
- Only Monthly and Yearly plans are currently displayed. A Lifetime option exists in the code but is not currently shown.
- The next billing date is not currently displayed. Check your Paddle receipt emails for billing information.
- Plan currency is separate from workspace currency. Subscription prices use the currency defined by the plan and are not affected by the currency configured under workspace settings.
- Downgrading does not automatically delete existing data. Content created with paid features can remain, although editing or using the corresponding premium functionality may become unavailable.
- The gem icon opens the same upgrade dialog. It can be used from elsewhere in the application and is only visible to roles with
billing.read. - Check important paid features before downgrading. Calendars and content can remain, but premium functionality attached to them may stop working after the plan changes.