The Twilio SMS integration allows Timetics AI to send booking-related SMS notifications through your own Twilio account. Once connected, you can send SMS updates for booking confirmations, cancellations, reschedules, and workflow automation messages.
Why Use Twilio SMS Integration?
- Send important booking updates through SMS.
- Improve communication with customers and hosts.
- Use your own Twilio account and phone number.
- Monitor SMS activity through the Twilio Console.
- Manage SMS usage and billing through your Twilio account.
How to Connect Twilio SMS
Step 1: Add Your Phone Number
Timetics AI sends the test SMS to the phone number saved in your profile.
- Log in to your Timetics AI Dashboard.
- Go to Settings → Profile.
- Add your phone number with the country code.
- Save your profile.
Step 2: Collect Your Twilio Credentials
Open the Twilio Console and collect the following details:
- Account SID
- API Key SID
- API Key Secret
- SMS-capable Twilio Phone Number
Use the phone number in international format, such as +14155551234.
Step 3: Open Twilio Integration
- Go to Dashboard → Integrations.
- Open the Automation tab.
- Find the Twilio SMS card.
- Click Connect.
If your plan does not support Custom SMS, you will see an Upgrade to access option.
Step 4: Enter Your Credentials
Enter the following information in the Twilio SMS Configuration dialog:
- Account SID: Your Twilio Account SID.
- API Key: Your Twilio API Key SID.
- API Secret: Your API Key Secret.
- Phone Number: Your Twilio sending number.
Step 5: Send a Test SMS
Click Send Test SMS to verify your Twilio credentials.
The test message will be sent to the phone number saved in your Timetics AI profile.
- If the test is successful, a success panel will appear.
- If the test fails, an error message will be displayed.
Step 6: Save and Connect
After the test is successful, click Save & Connect to complete the integration.
Your Twilio SMS integration is now connected and ready to use.
How Twilio SMS Integration Works
Once Twilio is successfully connected, Timetics AI sends SMS notifications for supported booking events.
Booking event occurs → Timetics AI processes the notification → SMS is sent through your Twilio account → Recipient receives the message.
Supported SMS Notifications
- Booking confirmation
- Booking cancellation
- Booking rescheduling
- Workflow automation messages
Event reminders, password resets, email verification, team invitations, and payment emails remain email-only.
How to Test the Connected Integration
- Go to Dashboard → Integrations.
- Open the Twilio SMS card.
- Click Details.
- Select Send Test SMS.
The test uses your saved Twilio credentials.
How to Disconnect Twilio
- Go to Dashboard → Integrations.
- Open Twilio SMS → Details.
- Click Disconnect.
After disconnecting, the saved Twilio credentials are deleted and SMS notifications stop. Email notifications continue as usual.
Frequently Asked Questions
Q1: Do I need a Twilio account to use the integration?
A1: Yes. You need an active Twilio account with an SMS-capable phone number and valid API credentials.
Q2: Which Twilio credentials are required?
A2: You need your Account SID, API Key SID, API Key Secret, and Twilio sending phone number.
Q3: Can I use my own Twilio phone number?
A3: Yes. You can connect an SMS-capable phone number from your Twilio account.
Q4: Where is the test SMS sent?
A4: The test SMS is sent to the phone number saved in your Timetics AI profile.
Q5: Can I save the integration without sending a test SMS?
A5: No. Your credentials must pass the test SMS process before the integration can be saved.
Q6: Which booking events support SMS notifications?
A6: Supported events include booking confirmations, cancellations, reschedules, and workflow automation messages.
Q7: Are event reminders sent through SMS?
A7: No. Event reminders are currently sent through email only.
Q8: Why did my test SMS fail?
A8: Check your Account SID, API Key, API Secret, and sending number. Make sure your Twilio number supports SMS and your destination number is verified if you use a trial account.
Q9: Why are customers not receiving SMS notifications?
A9: Make sure the customer’s phone number is valid and includes the country code. You can also check the Twilio Messaging Logs for delivery errors.
Q10: Why does SMS work during testing but not for bookings?
A10: Check that Twilio is still connected and verify the customer’s phone number format. If the issue continues, review the Twilio Messaging Logs and server logs.
Q11: Should customer phone numbers include a country code?
A11: Yes. Customers should enter their phone numbers in international format, including the country code. Timetics AI does not automatically add a country code.
Q12: Where can I check SMS delivery status?
A12: You can check delivery information in the Messaging Logs section of your Twilio Console.
Q13: What happens when I disconnect Twilio?
A13: The saved Twilio credentials are deleted, and SMS notifications stop. Email notifications continue as usual.
Q14: Does disconnecting Twilio cancel my Twilio account?
A14: No. Disconnecting the integration only removes the connection from Timetics AI. Your Twilio account remains active.
Q15: Who pays for the SMS messages?
A15: SMS charges are applied to your own Twilio account based on Twilio’s applicable pricing and usage.
Q16: Can I use a Twilio trial account?
A16: Yes, but trial accounts may require destination numbers to be verified. Trial messages may also include a Twilio trial notice.
Q17: What should I know about SMS delivery in the US and Canada?
A17: Application-to-person messaging may require A2P 10DLC registration or other carrier requirements. Check your Twilio account configuration for applicable requirements.
Q18: How can I protect my Twilio credentials?
A18: Use a dedicated API Key for Timetics AI and keep your API Secret secure. If your credentials are exposed, revoke the API Key from the Twilio Console and create a new one.
Q19: What should I do if SMS delivery continues to fail?
A19: Check your credentials, phone number format, account status, and Twilio Messaging Logs. If the issue persists, contact Timetics AI support with the relevant error details.
Conclusion
The Twilio SMS integration helps Timetics AI deliver important booking updates directly to customers and hosts. Once connected, you can manage SMS communication through your own Twilio account and improve the overall booking experience.